I raised my eyebrows. “Well, we
said 1 p.m., and I had an appointment
ahead of …”
“OK, so my Richard is a very com-
plicated horse,” she interrupted. “First
of all …” and she was off into a lengthy
saga about the intricacies of Richard
and his many, many health problems.
Fortunately, she didn’t ask me about
his records again, and after 18 minutes
of stories, she ran out of steam. She
certainly loved and cared for her horse,
so I agreed to schedule Richard for
a wellness exam and some vaccines.
Wendy wasn’t going to be present for
the exam, but the barn workers would
hold Richard for me.
/ The Exam /
On the day of the exam, my phone
rang at 5: 59 a.m. It was Wendy; I let
it go to voicemail. She was wondering
what vaccines Richard needed and to
please not do too many at once as he
was very sensitive. She texted at 6: 10
to remind me to listen to his heart
carefully, and then again at 6: 20 to
remind me to collect manure for a
Ten minutes into Richard’s appointment, she’d already called twice more.
I finally gave up and handed the phone
to the young man holding the horse.
He didn’t speak much English, but
since Wendy did all of the talking
anyway, I figured she wouldn’t notice.
The young man agreed happily with
everything Wendy said, and I was able
to finish giving Richard his shots.
The next morning, she waited until
6: 28 a.m. to call. By 6: 45 a.m., I had
received no less than five messages
and texts wondering if Richard was
having a reaction to the vaccines
because the barn staff said he hadn’t
drank all his water. I promised to go
check him over.
The barn owner was there as I
dutifully checked out Richard, who
was absolutely fine, and she smirked
as she asked me how I liked his owner.
Smelling a trap, I enthused about how
wonderful the owner was, and thanked her for the referral.
My next call was to Wendy M. to update her on Richard and assure her that all
was well. She was relieved and thanked me over and over for saving Richard. She
was sweet about it, and I realized that she was actually a very kind-hearted lady, and
decided to keep working with her after setting some boundaries on phone calls.
I also let her know that the barn owner wished to be in the loop on all of our
communications, and to be absolutely certain to call her first, regardless of the
time of day or night.